5 Year Guarantee

5 Year Guarantee

In the unlikely event that your product should develop a manufacturing fault within 12 months of delivery, we will either replace the mattress free of charge* or if you prefer we will give you a complete refund. If a fault is reported between 12 months and 60 months of delivery, a sliding scale of charges is payable by you based on usage plus transport costs. Please see terms and conditions for full details.

Quality Pledge

Cleanliness, safety and quality have always been our top priorities, but just saying that is not enough. That is why we have created the Quality Pledge, which is your assurance of our commitment to the highest of standards.

Airsprung Beds was among the first manufacturers to join the National Bed Federation accreditation scheme. The NBF code of practice ensures that all product carrying the official mark is safe, clean and honest. For more information, click here.

The Furniture Industry Research Association (FIRA) is the leading furniture research body. As full members, Airsprung Beds benefit from access to testing facilities, technical information and industry expertise. This gives our customers the reassurance that all our products conform to robust safety standards. For more information click here.

Airsprung Beds are members of British Furniture Manufacturers (BFM) which is a trade association that promotes the British furniture industry. We are proud to be a UK manufacturer and to be able to offer the reassurance that a ‘Made in Britain’ tag brings. For more information on the BFM click here.

Established in 1995 by the National Bed Federation, The Sleep Council aims to raise awareness of the benefit of a good night’s sleep. It also provides consumers with helpful advice and tips to improve sleep quality. For more information click here.

We take our responsibility to the wider community very seriously. Whenever we are in possession of end-of-life products we dispose of them with care and responsibility. Products are stripped down to their components and wherever possible these materials are recycled and not sent to landfill.

*Unfortunately, we are unable to accept your claim if:

  • The product is soiled or unsanitary
  • There has been excessive wear and tear
  • There has been wilful damage or negligence
  • There has been abnormal conditions of use
  • There has been alteration or repair of the goods without our approval